Returns Policy
★ Please Contact Us to begin the Returns process.
RETURN SHIPPING
The customer is responsible for the return shipping for all returns other than:
- Error at fault of SME, Inc. USA
- Damage or defect under a valid warranty
It is strongly suggested to send the returned item through a carrier that provides tracking information. If proof of delivery or tracking info cannot be provided if needed, credit MAY NOT be issued.
SME recommends to avoid using USPS. Standard Postal Service does NOT provide tracking information.
REPORTING DAMAGES/DISCREPANCIES
- Noticeable damage to a package must be reported to the delivery driver before signing for the package. Failure to do so releases all liability from the carrier.
- Any damage or order discrepancy must be reported to SME within 10 BUSINESS DAYS of delivery date.
- Any damage or discrepancy reported after 10 days will be difficult to confirm. This may delay or refuse any related replacement, return, or credit if the claim cannot be validated.
CREDIT
- Credit will be given for the product ONLY. Original shipping charges and return shipping costs will not be credited or reimbursed, other than those resulting from SME error.
- All products must qualify by the following: (a) be returned with an RA# (b) be in new/unused condition & in original package (c) request return within 30 days of delivery date (d) returned within 30 days of RA# issue date.
- No returns or credit will be allowed for any item older than 60 days from original purchase date.
- Allow 2-3 weeks after your return for processing. Please call if you do not receive your credit within 30 days of your return.
RESTOCKING FEES
- Failure to follow the guidelines addressed in this policy may result in restock fees or denial of a return or credit.
- Supplier & Third Party return policies and restocking fees supercede SME policy.
RETURN ADDRESS
- Return addresses will vary by product & return. Please refer to RA form for correct return address.
- The returned product must be addressed ONLY to the location noted on the RA form. Any costs incurred in directing the product to the appropriate location will be charged to the customer by a restocking fee.